| 1. | What is Grass-Fed? |
| You are what you eat, the same goes to our cows that produce the milk. New Zealand is one of the few places in the world where cows can roam freely and graze on the natural food source, grass over 350 days in a year. 96% of their diet consist of grass, grass silage, hay and forage crops (legumes and brassicas); while 4% comes from supplementary feeds inclusive of corn silage, dairy concentrates and palm kernel expeller. | |
| 2. | There are so many cows out there feeding with grass too, aren’t them the same? |
| It may look the same, however the differences come from the New Zealand grassland is closely monitored by our well trained and experienced farmers that lead the world in many aspects of sustainable dairying, with high productivity, year-round pasture grazing and lower use of supplementary feed. The farmers in our farming system are supported by a specialist from the expert team of Sustainable Dairying Advisors to establish the Farm Environmental Plans. These plans include a detailed map and are unique to each farm. It utilizes the GID mapping and modelling to efficiently optimize our farming systems. Our farmers take special care on the water quality, soil health and biodiversity including the exclusion of stocks from waterways, riparian management, nutrient management and low-till to no-till land management. They have fenced more than 90% of permanent waterways and more than 12,500km of additional small, intermittent waterways on their farm across New Zealand. On top of that, our farmers are always looking to adopt new technology such as the soil probes to measure and track farm performance, improve soil health, maximize grass-growth and productivity, and improve the sustainability on their farm. This paired with the nature of New Zealand; fertile soil, suitable climate, excellent rainfall and the abundance of sunshine is the ideal environment for the grass to flourish. This in turn helps to produce quality dairy for our healthy daily consumption. | |
| 3. | Don’t all cows eat grass? |
| The cows feed on grass by nature, however due to the limitation of the geographical circumstances and farming system, some are fed mostly with ensiled forages and grains. | |
| 4. | How many farms worldwide are producing milk from cows with the grass-fed system (also known as grazing system)? |
| Globally, it is estimated that only 10 to 15% of milk production is based on grazing systems. | |
| 5. | Are your cows also raised naturally like the grass? |
| Yes! Definitely. Our grass-fed system naturally provides a high level of animal welfare which allows our dairy cows to socially interact with each other. The natural environment and our farming system allow our cows to graze on the grassland for more than 350 days a year on average. On top of that, The New Zealand Government also prohibits the use of animal growth hormones (rBST) in dairy farming. | |
| 6. | How do you know that New Zealand’s cows spend more time on pasture than anywhere else in the world? |
| Based on the information of the annual dairy export volume in 2017 from the top 15 dairy exporting countries, New Zealand dairy cows on average spend 97% of their time grazing in the grassland, more than anywhere else in the world. In addition, AsureQuality Certification also demanded that the dairy cows to spend 90% of their non-milking time on the lush green grassland. | |
| 7. | Is Promex products’ Grass-Fed Standard certified? |
| The Promex Salted Butter 250g and Promex Unsalted Butter 250g and Promex UHT Milk 1 Litre are grass-fed dairy ingredients certified. It is approved by AsureQuality Grass-Fed Standard when our New Zealand cows are 96% grass-fed and spend 97% of their non-milking time on the grassland. Rest assured, we cherish every living moment, hence we aspire to bring you safe, nutritious and quality foods ingredients. | |
| 8. | What is AsureQuality? |
| AsureQuality is accredited by the Joint Accreditation Scheme for Australia and New Zealand (JAS-ANZ) as a Conformity Assessment Body (CAB), enabling the independent 3rd party certification of customer systems and/or products to a very wide range of certification standards, including ISO 9001, ISO 14001, ISO 22000, FSSC, FSSC-Q, FMS, BRC, SQF, Global GAP, Grass and Pasture Fed Certification and Organics as well as various other schemes. AsureQuality provides food assurance and biosecurity services to the food and primary production sectors worldwide. Wholly owned by the New Zealand Government, AsureQuality has built a solid reputation for delivering expert services and value to the entire food supply chain in over 40 countries worldwide. The Grass and Pasture Fed Standard certified by AsureQuality demand 80% of the grass-fed diet defined as grass, grass silage, hay and forage crops calculated on a dry matter basis and cows spend at least 90% of their time outside on pasture. We are proud to say that our New Zealand cows are 96% grass-fed and spend 97% of their non-milking time outside on pasture. | |
| 9. | How is Promex Grass-fed Butter being made? |
| It all started with a mixture of the warm sun, healthy soil and quality water to bless us with lush green New Zealand grass. Thanks to New Zealand’s temperate climate, our cows are able to graze freely on this grass most of the time for the whole year. The grass contains essential nutrition for the cows, helping them to produce high quality milk. It is rich with a particular nutrient called beta-carotene which gives New Zealand butter that natural golden colour. Our butter is made from ALL-NATURAL ingredients; fresh cream separated from cow’s milk (milk fat, milk proteins, minerals, lactose) and sometimes salt. It takes approximately 25 litres of milk to make 1 kilogram of butter. | |
| 10. | Are Promex Product halal? |
| Yes, all Promex products are halal certified by Jakim Malaysia. | |
| 11. | How should I keep Promex products and for how long before opening? |
| You may check the packaging for the expiration date and information on how long the product can be stored at the indicated storage conditions. Before opening, a. Ultra-high Temperature Milk 1 litre : Store at room temperature. Once opened, keep refrigerated and consume within 3 days. b. Promex Butter 250g : Keep Refrigerated at 0°C to 4°C. c. Promex Cook & Bake 250g : Keep Refrigerated at 0°C to 4°C . | |
| 12. | Can I still use Promex products after its expiration date? |
| No, we advise you to not consume our products after the expiration date. We cannot guarantee the same high-quality standard of our products after the expiration date. | |
| 13. | How do I know if my product has gone off? |
| Always check the expiration date on the packaging and keep our products refrigerated after opening. The quality of the product deteriorates after the expiration date or has been kept outside of the refrigerator. Some of the common indicator when the product has gone off is whenever the structure changes into thicker, clotted and/or mouldy and/or taste sourish. | |
| 14. | Are Promex UHT products suitable as a breast-milk substitute? |
| No, our products are not to be used as an alternative to breast-milk. If you have any questions regarding your child’s diet, please contact your paediatrician or a state registered dietitian. | |
| 15. | Are Promex UHT products suitable for infant below six months of age? |
| No, our products are not to be used for infants below six months of age. If you have any questions regarding your child’s diet, please contact your paediatrician or a state registered dietitian. | |
| 16. | Where can I get Promex Products? |
| AEON, Village Grocer, Ben’s Independent Grocer, Pasaraya OTK, The Food Merchant @ Pavilion Bukit Jalil | |
| 17. | How can my business work with Promex? |
| We always welcome new opportunities and collaborations. Let’s explore how we can work together by contacting us via enquiry@promac.com.my | |
| 18. | I’m a caterer or a food service professional, how can I contact the Promex helpdesk? |
| Please contact us via enquiry@promac.com.my | |
| 19. | Can I request sponsoring by Promex? |
| We are happy that you think of us! Please contact us via enquiry@promac.com.my | |
| 20. | I am organizing an event; can I buy products directly at Promex? |
| We are excited to hear that you would like to include Promex products! Unfortunately, we do not sell our products directly to consumers. Nevertheless, most of our products are available in local supermarkets and stores. We thank you for your interest and wish you all the best with your event! | |
| 21. | I’m a student and I want to include Promex in a project, what should I do? |
| We are keen to help students with their projects. Our Promex website contains most of the information needed and if you cannot find the answer that you are looking for or you would like to contact us personally, please get in touch with us via enquiry@promac.com.my | |
| 22. | I’m a journalist, how can I contact Promex for information or an interview? |
| We are happy to answer all of your questions via enquiry@promac.com.my | |
| 23. | I’m a consumer and I have a question regarding a Promex product or service, how do I contact consumer services? |
| We are always delighted to hear your thoughts on our products. We are happy to address all of your questions, remarks and complaints or let us know how we can assist you via enquiry@promac.com.my |
